E-hailing is one of the transportation solutions for people who need extra help, such as those with disabilities, in terms of independence, daily routine, and mobility. Maxim puts great effort into ensuring that all passengers have access to trips and a wide range of benefits.
Pisal Md Hashim, 57, from Shah Alam, Selangor, is a regular passenger of Maxim who uses the service to travel. He shares: “I lost both my legs 15 years ago because of diabetes, and since then, I have needed an extra hand to help me move around. My most recent ride with Maxim was approximately two weeks ago when my wife and I needed a ride to the airport. Everything went smoothly, and the driver was very friendly. I informed him in the chat that we needed help, and he guided me into the car and put the wheelchair in the back without extra charges. I’m so grateful to Maxim; its services are very helpful for disabled people to travel in comfort.”
Adzohari Jamil, a member of the Sarawak Society for the Blind, said: “E-hailing is the main mode of transportation for blind people. I use it daily to get around, whether it’s to attend classes, go to work, visit friends, or go to the restaurant. I have used Maxim since they started operations in Kuching because they offer affordable prices with great service. The application is also user-friendly; I’m so thankful because this service helps us a lot. Not to mention, e-hailing is also a safe way for us to ride, as it takes you directly from the pick-up location to the drop-off location.”
Since March, Maxim E-hailing has also collaborated with the Sarawak Society for the Blind and provides free rides to its members. The company believes that this can help reduce their burden, as they can now travel to work every day without stressing about the cost of transportation. Passengers who need extra help can inform the driver in the chat or call them and explain the situation. Passengers who are deaf or have learning difficulties can also use the chat section to communicate with the driver. Maxim partner drivers will assist you from the beginning until you arrive at your destination. Moreover, if passengers have special equipment—like wheelchairs, cane sticks, or other items—they can store their belongings in the back.
Additionally, one of the most beneficial aspects for people with disabilities is that the pick-up and drop-off points are always near the target location—such as the main door or tactile paving—and have a ramp for wheelchairs. It’s convenient for those who need it, as they get direct access to it.
“We always ensure that our service is user-friendly and accessible for disabled individuals; this is one of our top priorities. We have implemented several features to enhance accessibility, such as options for specifying special assistance needs during booking and training our drivers to assist when required. Our goal is to ensure that all passengers, regardless of ability, can use Maxim comfortably and confidently. We continue to improve and innovate our services to meet the diverse needs of our community,” said the Director of Maxim Malaysia, Mohd Hazwan Musley.
This feature is part of the company’s efforts to provide balanced benefits for everyone and to ensure that Maxim E-hailing is the best solution. Now, anyone can travel in comfort and at affordable prices.
